Shipping policy

At Sasy n Savy, we carefully prepare every order so your skincare and wellbeing products reach you safely and in excellent condition. We currently offer shipping within the UK only and plan to expand to selected international destinations in the future.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, product launches, holidays, or periods of unusually high order volumes, processing may take slightly longer. We appreciate your patience and will keep you informed where possible.

UK Shipping

We currently offer delivery across the UK.

  • Orders under £35: £3.99 shipping fee
  • Orders of £35 or more: Free shipping

Available shipping options and estimated delivery times are displayed at checkout based on your delivery address.

Estimated delivery times may vary depending on your location, courier service, and seasonal demand.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

International Shipping

We currently do not offer international shipping. We plan to expand our shipping options to selected international destinations in the future.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

You can use the tracking details provided to monitor your delivery. If your tracking information has not updated for an extended period, please contact us and we will assist where possible.

Delivery Delays

While we work with trusted delivery partners, delays can occasionally occur due to circumstances outside our control, including:

  • Severe weather
  • Public holidays
  • Courier disruptions
  • Incorrect or incomplete delivery information
  • High seasonal demand
  • Events outside our reasonable control

A delivery estimate is not a guaranteed delivery date.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you realise that your address is incorrect after placing your order, please contact us as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been processed.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

Lost or Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the packaging and affected products.

If tracking indicates that your parcel has been delivered but you have not received it, please contact us so that we can assist with the delivery investigation.

Undeliverable or Refused Parcels

If a parcel is returned to Sasy n Savy because it was refused, could not be delivered, or was not collected, additional shipping costs may apply if the order needs to be sent again.

Any refund for an undeliverable order may be subject to applicable shipping and return costs.

Future International Shipping

As Sasy n Savy grows, we plan to expand our shipping options to customers outside the UK. Any new international shipping destinations, charges, customs requirements, and delivery information will be added to this policy when available.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer care team through the contact details provided on our website.

Sasy n Savy