Refund policy

At Sasy n Savy, we are committed to creating high-quality skincare and wellbeing products that you can feel confident using. We carefully prepare and package every order, and we want you to have a positive experience from purchase through to delivery.

Returns

We accept returns within 14 days of delivery, provided the product meets the requirements outlined below.
To be eligible for a return, products must be:

  • Unused and unopened
  • In their original packaging and condition
  • Sealed and intact, where a seal is provided
  • Suitable for resale
  • Accompanied by your order number or proof of purchase
    For hygiene, safety, and product integrity reasons, opened, used, tested, or partially used skincare and wellbeing products cannot be returned, unless the product is faulty or has been supplied incorrectly.

How to Start a Return

To request a return, please contact our customer care team with your order number, the product(s) you wish to return, and the reason for the return.
Please contact us before sending anything back. We will provide the appropriate return instructions once your request has been reviewed.
Please do not send products to us without receiving return instructions first.

Change of Mind

If you have changed your mind about a purchase, you may request a return within 14 days of delivery, provided the product is unopened, unused, sealed where applicable, and in its original condition.
Return postage for change-of-mind returns is the responsibility of the customer.
Original shipping charges are non-refundable.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective, or different from the product you ordered, please contact us as soon as possible.
Please provide:

  • Your order number
  • Details of the issue
  • Clear photographs of the product and packaging where appropriate
    We will assess the issue and, where the product is confirmed to be faulty, damaged, defective, or incorrectly supplied, we will offer an appropriate resolution, which may include a replacement, exchange, or refund.
    Where the issue is our responsibility, we will cover reasonable return shipping costs.

Damaged Products in Transit

If your order arrives damaged, please contact us promptly with photographs of the outer packaging and the affected product.
We recommend retaining the original packaging until the matter has been resolved, as it may be required for a courier or delivery investigation.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, the amount will be refunded to the original payment method used for the purchase.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
Original delivery charges are not refundable unless the return relates to a faulty, damaged, defective, or incorrectly supplied product.

Products We Cannot Accept for Return

For health, hygiene, safety, and product-quality reasons, we cannot accept returns of products that:

  • Have been opened or used
  • Have been tested or partially consumed
  • Have had their seals removed
  • Have been damaged after delivery
  • Have been altered or contaminated
  • Are returned without their original packaging where it is required for product identification or safety

Exchanges

If you would prefer an exchange rather than a refund, please contact our customer care team.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

Sale & Promotional Products

Sale and promotional products remain subject to this Returns Policy unless they are clearly identified as Final Sale at the time of purchase.
Final-sale products cannot be returned for change of mind, but your statutory rights regarding faulty, defective, damaged, or incorrectly supplied products remain unaffected.

Allergies & Skin Sensitivities

We take ingredient transparency seriously and provide ingredient information for our products to help customers make informed purchasing decisions.
Please review the full ingredient list before purchasing, particularly if you have known allergies or sensitivities. We recommend consulting an appropriate healthcare professional if you have concerns about whether a product is suitable for you.
A product cannot generally be returned simply because it does not suit an individual's skin, where the product has been opened or used, unless the product is faulty or otherwise does not meet applicable consumer guarantees.

Our Commitment

We want every Sasy n Savy experience to reflect the quality and care behind our products. If you have any concerns about your order or a product you have received, please contact our customer care team. We will always aim to handle your request fairly, promptly, and with care.
Sasy n Savy
Customer Care: Please use the contact details provided on our website.