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Orders
Below are some of are common questions about orders
How do I make a purchase?
Once you have found your perfect skincare product, simply click ‘Add to Cart’ and from the cart, proceed to ‘Checkout’.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Klarna.
How do I apply a coupon code?
Please enter any valid promotional codes into the box on the checkout screen marked ‘Discount Code’.
How do I cancel an order?
Please contact us at helpdesk@balderservices.com as soon as possible, and we will try to cancel your order for you.
How do I know if my order is confirmed?
Once your order is paid for, you should be directed to the order confirmation screen and receive an email confirmation with your order details.
Can I change my shipping address after my order is placed?
We aim to dispatch orders swiftly, but if you contact us at helpdesk@balderservices.com as quickly as possible, we may be able to amend the address for you. We’ll always do our best!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your return/exchange policy?
You can return all unwanted orders within 14 days from the date you received them, provided they are unopened and in the same condition you received them in.
Our full refund policy is available here.
How can I track my order?
Once your order is dispatched, you will receive an email with your tracking number. All orders are sent via Royal Mail and should arrive within 2 working days from dispatch.
If you have any issues, please contact our customer service team at helpdesk@balderservices.com or call us on 0203 393 9072.
Do you offer international shipping?
Currently, we do not ship outside of the UK. Please visit our international site at sasynsavy.com for more delivery options.
How do I contact customer support?
You can reach us via the onsite contact form, by email at helpdesk@balderservices.com, or by phone at 0203 393 9072.
